Edfa3ly and Yahsry are dedicated to provide you with the finest online shopping in Egypt. However, unlike any in its industry, Edfa3ly and Yashry will be happy to assist you for refunds or returns.
- Item has been lost (either internationally or nationally).
- Item is damaged (physical damage of the product occurred during the shipping process, improper packaging that caused the damage) excluding software errors.
- Edfa3ly and Yashry weren’t able to meet the delivery terms agreed upon (items were delivered later than what was promised).
- Items delivered weren’t complete or pieces were missing (in this case the customer has the right to refuse the package)
- Wrong/different items from what have been ordered (according to the description provided by the seller).
- Approval must be taken from the seller in order to proceed further.
- Shipping fees back to its seller are charged on the customer.
- Item must be in new condition.
- Item must be returned with all its original packaging and accessories.
- Media items (such as movies, video games, software etc.) must be in their original package, unopened and still in their plastic wrap.
- Electronics (such as televisions, DVDs etc.) must have a UPC serial number.
- Shoes and clothing must be unworn.