Why Use Edfa3ly Service?While a picture may be worth a thousand words, we hope the following video will help explain our services. If not, please speak with one of our live agents by pressing Chat Now or call us at 16546
How it worksEdfa3ly.com is a personal shopper offering its customers to shop from any US Store/website, and have their ordered items shipped right to their doorstep. All you have to do is use our Mini cart application (see the video) which will help you to add your desired products to Edfa3ly cart and we will purchase the order and ship it to your doorstep.
How do I contact Customer Service?
Your satisfaction is very important to Edfa3ly. You can use this tool to find answers and information to many common questions.
If you would like to communicate with a Customer Service Representative, you can reach them through the following channels:
- 1. Chat, by pressing 'Live Chat!' button at the home page (10:00 AM - 7:00PM, Saturday 12:00PM - 6:00PM).
- 2. Phone, by calling 16546 (Sunday-Thursday 10:00AM - 7:00PM, Saturday 12:00PM - 6:00PM).
- 3. Email us at : firstname.lastname@example.org
What's your payment methods?
You can pay for the orders using:-
- 1-visit our office at (11-12 Mostafa refaat St. Sheraton and pay in cash or credit card (VISA OR MASTERCARD).
- 2- Ask for a runner to your address.
- 3- Deposit into our Barclays bank - AAIB bank - CIB bank accounts.
- 4- Use our online gateway to pay using your Visa or master card online.
- 5- Use Wallety as your payment method.
- 6- Use One card as your payment method.
What is the online price?Online price is the price for the item without adding any other cost such as domestic shipping or domestic Taxes. It is the price that you always see when you look for the item online.
What is the domestic shipping?It is the shipping cost that the website charges to deliver the item to our office in the USA. Sometimes it's free shipping like Zappos, sometimes it's flat fee like Ralph Lauren ($8), sometimes it depends on the amount like Macy's and sometimes it's free after a certain amount like Old Navy (free shipping over $50).
What is the domestic taxes?It's the tax that you pay inside USA imposed by some websites. The only way to find out whether there is a domestic tax on your order or not is to go for the checkout with the website and see if there is a tax or not applied on your order.
What is the fee?This is the fee for our service, and it's 5% from the online price only which includes domestic shipping or domestic taxes, but we have a minimum of $5
What is shipping?It's the shipping charges that we charge you to deliver the item from USA to Egypt,We charge you $7.5 per LB (half kilo) according to the gross weight only as we don't charge on dimensional weight, For order of more than one item we charge you on the total weight of your items not each item separately.
What is customs?Customs duty are imposed by the Egyptian government (Tariff) including sales taxes in Egypt.It varies from item to item, for an example; it's 10% for laptops and computer, 5% for books, 20% electronics and 40% for clothing. Customs are taken from the online price+ domestic shipping (if there is any) +domestic taxes (if there is any).
How can I figure out the total cost of an item?You can use the online calculator at or Home page Which will provide you with the Exact cost of an item instantly.
Do you deliver the item(s) to my house?Yes we do for specific fees and in some cases it can take up to two days to deliver your order or any of its items, or you can pick it up if you prefer
If I choose from different websites, do I get several shipments?No, no matter how many items you order or how many websites you choose from you will get only one shipment from the U.S that includes all your orders
When do I pay the balance?Total except the international shipping is due upon proceeding with the order and international shipping is due upon receiving the item(s).
Can you purchase from eBay,Ubid, or any other online auction site?Yes, we bid on your behalf.
Can I return or exchange an item?Yes we do return your items back for a certain fees
Can you ship the order to USA instead of Egypt and how would you charge me?Yes, we do ship to any US Address and we do it for free you will only pay the fees then
Can I buy from a website not listed in your Stores catalogue list?Yes you can, these sites are only for your reference, but you can choose a website that we don't have in the list, but it has to be trusted.
Can you do subscriptions on my behalf?We do not subscribe on your behalf to any online services as they require an auto renewal option which isn't a part of our service
What items can't be delivered through Edfa3ly?
Edfa3ly cannot deliver items that are prohibited or require special handling due to country, importing regulations.
- Musical instruments and some of its relatives
- Cigarettes, cigars, chewing tobacco or other tobacco products
- Certain radio transmitters and cordless phones not approved for use in your country
- Alcohol products / beverages
- Gambling apparatus, lottery tickets and other similar prize tickets issued in foreign countries
- Products relating to the sex industry including sex toys, clothing, equipment, pornographic material and erotic publications
- Any religious products
- Controlled chemicals: including substances which are precursors or chemicals for manufacture of dangerous drugs or psychotropic substances
- Narcotic drugs
- Unlicensed drugs
- Infectious substances
- Perfumes and sprays
- Loose lithium batteries
FIREARMS AND EXPLOSIVE/DANGEROUS DEVICES
- Offensive weapons, sharp items such as kitchen knives and swords
- Irradiating apparatus and radioactive materials
- Firearms (or parts thereof) and associated equipment
- Imitation arms including toy guns, toy pistols, hand grenades
- Ammunition and associated products
- Munitions of war
- Firecrackers and fireworks
- Cigarette lighters of pistols or revolver shape
What happens if I received my goods & they are damaged?
We do guarantee your shipment to reach you on the same condition that you bought which means that if you got your package damaged you get a full refund instantly.